Dedicated Afternoon Rounds for ICU Patients’ Families and Family Satisfaction With Care

Objective: It was hypothesized that adding dedicated afternoon rounds for patients’ families to supplement standard family support would improve overall family satisfaction with care in a neuroscience ICU. Design: Pre- and postimplementation (pre-I and post-I) design. Setting: Single academic neuroscience ICU. Patients: Patients in the neuroscience ICU admitted for longer than 72 hours or made comfort measures only at any point during neuroscience ICU admission. Intervention: The on-service attending intensivist and a neuroscience ICU nursing leader made bedside visits to families to address concerns during regularly scheduled, advertised times two afternoons each week. Measurements and Main Results: One family member per patient during the pre-I and post-I periods was recruited to complete the Family Satisfaction in the ICU 24 instrument. Post-I respondents indicated whether they had participated in the afternoon rounds. For primary outcome, the mean pre-I and post-I composite Family Satisfaction in the ICU 24 scores (on a 100-point scale) were compared. A total of 146 pre-I (March 2013 to October 2014; capture rate, 51.6%) and 141 post-I surveys (October 2014 to December 2015; 47.2%) were collected. There was no difference in mean Family Satisfaction in the ICU 24 score between groups (pre-I, 89.2 ± 11.2; post-I, 87.4 ± 14.2; p = 0.6). In a secondary analysis, there was also no difference in mean Family Satisfaction in the ICU 24 score between the pre-I respondents and the 39.0% of post-I respondents who participated in family rounds. The mean Family Satisfaction in the ICU 24 score of the post-I respondents who reported no participation trended lower than the mean pre-I score, with fewer respondents in this group reporting complete satisfaction with emotional support (75% vs. 54%; p = 0.002), coordination of care (82% vs. 68%; p = 0.03), and frequency of communication by physicians (60% vs. 43%; p = 0.03). Conclusions: Dedicated afternoon rounds for families twice a week may not necessarily improve an ICU’s overall family satisfaction. Increased dissatisfaction among families who do not or cannot participate is possible. Work was performed at Yale New-Haven Hospital, New Haven, CT. All listed authors contributed to the conception, design, execution, and writing of this article. Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal’s website (http://ift.tt/29S62lw). Supported by the Department of Neurology Research Fund at the Yale School of Medicine. The sources of funding had no role in study design, data collection, analyses, interpretations, and decision to submit the article for publication. The authors have disclosed that they do not have any potential conflicts of interest. For information regarding this article, E-mail: david.hwang@yale.edu Copyright © by 2018 by the Society of Critical Care Medicine and Wolters Kluwer Health, Inc. All Rights Reserved.

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